Terms & Conditions and Data Protection

Terms and conditions

• Area of application

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  The following General Terms and Conditions as at 5 July 2011 exclusively apply to orders placed with the online shop of Deichmann-Shoes UK Ltd (Deichmann). By placing an order with Deichmann you are deemed to have understood and accepted these terms.  If required, you can download and print the text.

• Contract Terms

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  Our product descriptions and prices stated during the order process are subject to confirmation and non-binding.
   
  You submit a binding offer to Deichmann when you have passed the order process, stating all details required and have clicked on the button "send order" in step 4. Having sent your order, we shall send you an email confirming the receipt of your order and listing all relevant details (Order confirmation). This order confirmation does not represent an acceptance of your order; it just serves the purpose of informing you that we have received your order.
  We reserve the right to refuse to accept and order in whole or in part.
  All orders are treated as placed and received in the United Kingdom and all contracts for the sale of goods are subject to the law in England and subject to the exclusive jurisdiction of the English courts.
  A contract of sale is only concluded when we accept your order by supplying the goods. You can track the status of your order in "My account" under "Your orders".
  The minimum age for placing an order at the online shop is 18. 
  

• Identity of the contractual partner

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  Unless explicitly stated otherwise, the contract will be concluded with Deichmann-Shoes UK Limited (Deichmann).
  Address:
  18 Main Street
  Lubenham
  Market Harborough
  LE16 9TF
  Telephone: 01858 468 546
  Email: e-commerce-duk@deichmann.com
  Company number 2893066
  VAT Number: GB 896 104 014
   

• Storage of your order details

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  Your order details are stored on the Deichmann website. If you require a hard copy, you can print the "Order confirmation". This will appear on your screen once you submitted your order. If you have provided us with your email address, you will in addition receive all relevant data of your order by email, which you can also print out.

• Delivery&Costs

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  Deliveries are carried out by our shipping partners (Mon to Sat) exclusively to delivery addresses within the UK (excluding the Scilly Isles & Channel Islands) and the Isle of Man. Deichmann makes no additional charge for the cost of delivering orders. Deichmann endeavours to dispatch orders on the next working day.  All orders are despatched within two working days from the end of the day the order is placed.  We are unable to commit to when an order will be delivered due to the number of external factors which can affect this.
  

• Payments

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  Payments can be made by credit/ debit card (Visa, MasterCard,), or PayPal. All prices are stated in GB Pounds, including the statutory VAT of currently 20%. The prices valid at the time of placing the order shall apply. All products supplied remain the property of Deichmann until they have been paid in full.

• Warranty/Guarantee

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  In the event that the goods received are damaged or defective Deichmann will at our own option replace, repair or refund the amount originally paid for them.  This can be done at any of our Deichmann stores (simply use our Location Finder) or by returning the goods via the Royal Mail or Collect Plus.

• Cancellation policy

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  Deichmann offers customers the facility to exchange goods or obtain a refund, which is in addition to your legal rights.  The only conditions are that the goods are in a new and unworn condition, in their original packaging, that the customer provides a proof of purchase and they are returned to us either in store or to the returns address within 28 days of receipt.
  
  Cancellation Rights
  Under Distance Selling Regulations, you may cancel your contract with us within 8 days without having to specify any reasons.  This can be done either in writing (e.g. email (to e-commerce-duk@deichmann.com) or letter) or by returning the goods.  The period begins on the later of the date of receipt of these cancellation rights or the date the customer received the goods (in case of recurring deliveries of the same type of goods the date of receiving the first partial delivery).
  Goods can either be returned at any of our Deichmann stores (simply use our Location Finder) or via Royal Mail or Collect Plus.
  
  Consequences of cancellation
  In the event of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered.
  If you are not able to return all or part of the goods or only in deteriorated condition, you are obliged to reimburse us with the respective value. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop. However, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value.  Obligations to refund payments must be met within 30 days of the customer notifying us of their wish to cancel.
   

• Severability Clause

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  Should any of the provisions of these General Terms and Conditions be or become ineffective, the statutory provisions will apply instead of the ineffective provision.  This will not affect the validity and enforceability of the remaining provisions

Data protection

• Security and Data protection

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  Deichmann guarantees to treat all stored personal data of registered users with utmost confidentiality.  We only store data, which is essential for maintaining the business relationship.
  The protection of personal data, such as name, email address, bank details, password and phone numbers is of paramount importance to us.
  Customers must also keep data securely in particular they must choose a password for their account which is not known by anyone else and must not disclose this to anyone else.  If you believe your password may be known to someone else you must change it immediately.
  
  Processing and storing your data maybe necessary for example to provide you with "specific information". We use this data to the extent required to process your orders and maintain our business relationship with you as best as possible.
  
  Overall, Deichmann is able to ensure you that without your approval no personal data will be collected beyond our website; you alone have the power to decide to what extent (for example within the scope of registering) you want to make this data available or not.
  
  We do not sell your personal information to third parties.  In accordance with legal provisions, we only make personal data available to organisations outside Deichmann with your consent.  These organisations are obliged to adhere to our contractually agreed duties towards you; they are also committed to our data protection policy.  Any service providers acting on behalf of Deichmann are not deemed third parties.  Please do not hesitate to contact us if you have any queries or suggestions regarding our data protection policy.
  You can make and enquiry about what personal data concerning you Deichmann has stored.  You also have the option of having this data corrected or deleted. It is our aim to guarantee a maximum of security and confidentiality
  
  
  

• Individualisation and cookies

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  Thanks to our use of the latest technology, we are able to design our websites individually for each customer. Cookies are text files, which contain information to identify repeat visitors exclusively for the duration of their visit on our internet sites. Cookies will be stored on the hard disk of your computer, where they will not cause any harm. The cookies of our websites do not contain any personal details.

  Cookies save you from entering data repeatedly, making the transfer of specific contents easier for you, as well as helping us to identify particularly popular sectors of our online offers. This provides us, with the opportunity of tailoring the contents of our internet sites exactly to your requirements.
  

• Internet, newsletter, mailing, enquiries

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  If you wish, we– (or our Deichmann partners) will send you information about our wide range of products and services or we will draw your attention to offers, which might be of interest to you.
  Such information may include information regarding offers, new products as well as new services.  Should you no longer be interested in receiving such information, our websites will provide you with the option of unsubscribing from the relevant newsletter. You only need to enter your email address in "Unsubscribe newsletter" and you will no longer receive any mailings from us.