Terms & Conditions and Privacy Policy

Area of application

The following General Terms and Conditions as at 5 July 2011 exclusively apply to orders placed with the online shop of Deichmann-Shoes UK Ltd (Deichmann). By placing an order with Deichmann you are deemed to have understood and accepted these terms. If required, you can download and print the text.

Contract Terms

Our product descriptions and prices stated during the order process are subject to confirmation and non-binding.

You submit a binding offer to Deichmann when you have passed the order process, stating all details required and have clicked on the button "send order" in step 4. Having sent your order, we shall send you an email confirming the receipt of your order and listing all relevant details (Order confirmation). This order confirmation does not represent an acceptance of your order; it just serves the purpose of informing you that we have received your order. We reserve the right to refuse to accept and order in whole or in part. All orders are treated as placed and received in the United Kingdom and all contracts for the sale of goods are subject to the law in England and subject to the exclusive jurisdiction of the English courts. A contract of sale is only concluded when we accept your order by supplying the goods. You can track the status of your order in "My account" under "Your orders". The minimum age for placing an order at the online shop is 18.

Identity of the contractual partner

Unless explicitly stated otherwise, the contract will be concluded with Deichmann-Shoes UK Limited (Deichmann).

16 Compass Point
Market Harborough
LE16 9HW
Telephone: 01858 468 546
Email: e-commerce-duk@deichmann.com
Company number 2893066
VAT Number: GB 896 104 014

Storage of your order details

Your order details are stored on the Deichmann website. If you require a hard copy, you can print the "Order confirmation". This will appear on your screen once you submitted your order. If you have provided us with your email address, you will in addition receive all relevant data of your order by email, which you can also print out.


Deliveries are carried out by our shipping partners (Mon to Sat) exclusively to delivery addresses within the UK (excluding the Scilly Isles & Channel Islands) and the Isle of Man. . Deichmann endeavours to dispatch orders on the next working day. All orders are despatched within two working days from the end of the day the order is placed. We are unable to commit to when an order will be delivered due to the number of external factors which can affect this.

Free Delivery on orders over £35

Standard Delivery - £1.99

Express Delivery - £3.95


Payments can be made by credit/ debit card (Visa, MasterCard,), or PayPal. All prices are stated in GB Pounds, including the statutory VAT of currently 20%. The prices valid at the time of placing the order shall apply. All products supplied remain the property of Deichmann until they have been paid in full.


In the event that the goods received are damaged or defective Deichmann will at our own option replace, repair or refund the amount originally paid for them. This can be done at any of our Deichmann stores (simply use our Location Finder) or by returning the goods via the Royal Mail or Collect Plus.

Cancellation policy

Deichmann offers customers the facility to exchange goods or obtain a refund, which is in addition to your legal rights. The only conditions are that the goods are in a new and unworn condition, in their original packaging, that the customer provides a proof of purchase and they are returned to us either in store or to the returns address within 28 days of receipt.

Cancellation Rights
Under Distance Selling Regulations, you may cancel your contract with us within 8 days without having to specify any reasons. This can be done either in writing (e.g. email (to e-commerce-duk@deichmann.com) or letter) or by returning the goods. The period begins on the later of the date of receipt of these cancellation rights or the date the customer received the goods (in case of recurring deliveries of the same type of goods the date of receiving the first partial delivery). Goods can either be returned at any of our Deichmann stores (simply use our Location Finder) or via Royal Mail or Collect Plus.

Consequences of cancellation
In the event of an effective cancellation, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. interest) are to be surrendered. If you are not able to return all or part of the goods or only in deteriorated condition, you are obliged to reimburse us with the respective value. This shall not apply in the event that the deterioration of the surrendered goods is due to the inspection of the goods as it would have been possible in a shop. However, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value. Obligations to refund payments must be met within 30 days of the customer notifying us of their wish to cancel.


The European Commission provides an EU-wide online dispute resolution service. This enables consumers to resolve disputes about online transactions without having to go to a court. The online dispute resolution service can be found under the following external link: http://ec.europa.eu/consumers/odr/.

Severability Clause

Should any of the provisions of these General Terms and Conditions be or become ineffective, the statutory provisions will apply instead of the ineffective provision. This will not affect the validity and enforceability of the remaining provisions

Privacy Policy

Data Privacy and Protection

Deichmann treats all stored personal data of registered users with utmost confidentiality. We only store data which is essential for maintaining a continued business relationship.The protection of personal data, such as name, email address, bank details, password and phone numbers is of paramount importance to us. Customers must also keep data securely in particular they must choose a password for their account which is not known by anyone else and must not disclose this to anyone else. If you believe your password may be known to someone else you must change it immediately.

Processing and storing your data may be necessary, for example to provide you with specific information. We use this data to the extent required to process your orders and maintain our business relationship with you as best as possible. Overall, Deichmann is able to ensure you that without your approval no personal data will be collected beyond our website.

We do not sell your personal information to third parties. Any service providers acting on behalf of Deichmann are not deemed third parties. These organisations are obliged to adhere to our contractually agreed duties towards you; they are also committed to our data protection policy. Any data passed to our service partners, e.g. email addresses, will be 'hashed' so that anything personal can not be read.

Please do not hesitate to contact us if you have any queries or suggestions regarding our data protection policy. You can make and enquiry about what personal data concerning you Deichmann has stored. You also have the option of having this data corrected or deleted. It is our aim to guarantee a maximum of security and confidentiality.

Cookie Policy


Cookies are small text files placed by a website onto a computer or device through your web browser; the cookie is subsequently sent back to the same website by the browser. Cookies are widely used to make websites work more efficiently for the visitor, e.g. remembering what a user has selected. Some cookies collect information like browsing and buying behaviour. By using the Deichmann website, you are agreeing to our Privacy & Cookie policies and consent to the use of cookies and similar technologies by us and our third party partners.

Deichmann cookies – supporting your informed choice
Here at Deichmann we are not only addressing privacy compliance, but believe in being open about our online operations. The detail contained on this page is provided to ensure you are aware of our cookie usage, allowing you to make an informed choice about your continued acceptance of cookies set by our website.

Why do Deichmann use cookies?
Cookies have many purposes. For general browsing and purchasing on our website some are very useful, for example, remembering that you logged in, what items are in your basket and serving content tailored for you. Cookies allow our analytics partners to see how you like to use our website, helping us to improve your experience. Cookies are also used with our marketing partners to present you with appropriate advertising from us, for example, as you browse other sites on the internet. If a third party supplies a link from their website to ours, cookies will also be used to fulfil contractual obligations like recording any commission owing.

What cookies do Deichmann use?
There are two broad categories of cookies: Session cookies – These generally remain on your device until you close your browser, when they are automatically deleted. Session cookies tend to be important for a smooth online shopping experience tracking you through the site, for example, remembering items in your basket. Persistent cookies – These remember you for a set period of time and can be deleted manually. You may return to our website some days later and some of your settings could be remembered.

First party cookies are set by our domain, deichmann.com. Third party cookies are set by a different domain – these are our carefully chosen partners that are involved in our online operations and marketing activities.

Managing your cookies
You have many options to manage cookies on your device, by changing your web browser settings. Options can include preventing cookies from being accepted, or switching on a notification for when you receive a new cookie. Additionally, you can allow first party cookies and refuse third party cookies.

Disabling cookies may decrease your online shopping experience on our website and other websites. We strongly advise taking care with making changes in your browser settings. For further information and instructions on how to edit the browser settings, please visit www.allaboutcookies.org/manage-cookies

By using our website and not changing your browser settings, we will assume you consent to us and our partners using cookies and you agree to make your own arrangements to modify your web browser settings should you at any point decide to refuse our cookies.

Internet, newsletter, mailing, enquiries

If you wish, we– (or our Deichmann partners) will send you information about our wide range of products and services or we will draw your attention to offers, which might be of interest to you.Such information may include information regarding offers, new products as well as new services. Should you no longer be interested in receiving such information, our websites will provide you with the option of unsubscribing from the relevant newsletter. You only need to enter your email address in "Unsubscribe newsletter" and you will no longer receive any mailings from us.

Birthday £5 voucher

£5 voucher code is single use only. Valid on orders over £25. To be used within 30 days of receiving the email.

£5 sign up voucher

£5 voucher code is single use only. Valid on orders over £20.