Data protection + technology

 

Is paying in the Deichmann Online Shop secure?

The security of your data is Deichmann’s utmost priority. Your payment details are only used to process the payment of items ordered from Deichmann. Deichmann uses SSL encryption (Secure Socket Layer) to transfer your personal data, such as your payment details.

As an additional security measure we offer the 3D-Secure process “Verified by Visa” and “MasterCard SecureCode”. Once you have entered your Visa or MasterCard details into your order, we will connect you to your card provider, where you can confirm your identity by means of a personal code. The card payment will only be carried out if your authentication has been successful. The purpose of this additional security level is to prevent the misuse of credit or debit cards, by stolen or cloned cards. 
 

What is SSL encryption?

SSL is a modern internet security standard with two main objectives:

The authentication (establishing the identity) of stations communicating with each other and the guarantee of the confidentiality of data (encryption). Deichmann uses SSL ("Secure Socket Layer") to transfer personal data. SSL is a system developed by Netscape, which is supported by all modern browsers.

The WWW server (e.g. http://www.deichmann.com) is equipped with an electronic ID card (digital certificate), which is issued by an official certification authority (e.g. www.trustcenter.de. Based on this certificate, the browser is able to check at any time the affiliation of the WWW server to a company. Afterwards all data, which are transmitted between you and us, are encrypted in such a way that no third party is able to read or change this data.

For this purpose, our WWW server and your browser use a secret code, which only applies to this one meeting and which can no longer be used in future. That way, the confidentiality of your personal data is guaranteed. You can recognise this secure transmission by a ‘key symbol’ in your browser. Internet pages, which contain encrypted contents state "https" instead of "http" in their address.
 

Which web browser?

The Deichmann web pages have been optimised for a screen resolution of 1024 x 768 pixels. Browsers we recommend are Mozilla Firefox (Version 3 or a later version) as well as Microsoft Internet Explorer (Version 7 or a later version) and Safari (Version 3 or a later version). Using another browser may not display the pages as intended. The installation (or browser plug-in) of Adobe Flash and the activation of JavaScript is required to depict the websites correctly and is particularly advised.

In order to view PDF documents, you need the Adobe Reader, which you can download here: http://get.adobe.com/de/reader/

What can I do if I have a technical problem with the site?

We strive to provide an excellent shopping experience with our online shop. Nevertheless if you experience a technical issue or the site does not function as expected, then contact our customer services. Either by email; service-uk@deichmann.com, contact form, or by telephone using our Call Centre on 01858 468546. (Mon – Fri 9:00 – 17:15).
 

What can I do if I get an error message?

For your order to be successful we need some information, such as your name and address. All mandatory fields marked with an asterix (*) ask for details without which we are not able to fulfil your order. There are also a number of optional details (e.g. your date of birth or telephone number), which either help us to communicate with you or support us in providing you with relevant offers. Should any error messages occur, please follow the relevant instructions.

Should you receive error messages, you need help to understand, or experience other technical problems in our Online Shop, please inform us. Either by email; service-uk@deichmann.com, contact form or by telephone using our Call Centre on 01858 468546. (Mon –  Fri 9:00 – 17:00) It would be useful if you copied the exact wording of the error message, so that we can provide targeted support.

Where do I find the General Terms and Conditions?

You can find the general business conditions using the appropriate menu item at the bottom of the page. Additionally, while ordering, you will be directed to our general business conditions and the link to them, because confirming acceptance of the conditions is necessary for ordering.

Where can I find the Privacy Policy?

You can find our Privacy Policy through the menu at the bottom of the site. Alternatively, click here to go to our privacy policy
 

Will my data be sold to third parties?

No, DEICHMANN keeps your data strictly confidential and does not give it away to third parties.