Delivery & Shipping

 

Who's delivering my order?

We want you to be satisfied with the delivery of your orders. That is why we have chosen to work with the home courier network specialists Evri.

Important: Please note that we can only deliver to addresses in the UK. For delivery to another country please change to that country's online shop. Please note that product availability and costs may vary. Click here to select a country.


Is there a delivery charge?

Delivery charges only apply for orders with an order value of less than £35.00* as we offer FREE Standard Delivery for all orders above that value. (*£35 order value not to include the delivery charge)

For orders that do not qualify, we are proud to offer two low-cost delivery options for our customers.

Standard Delivery - £1.99 - 3 to 5 working days* 

Express Delivery - £3.95 - 1 to 3 working days*

*working days are Monday to Friday
 

Can I have my order sent to a store to be collected?

Yes, free click and collect is now available. Simply choose 'click and collect' as a delivery option and select your chosen store.

After your order has arrived at your chosen store, you have 7 days to collect.

Can I send my order to any address?

Yes - just select 'Delivery to a different address' and enter the relevant detail.

We ship to all UK addresses including Northern Ireland, Scottish Highlands & islands, Isle of Wight, BFPO and the Isle of Man. Unfortunately, we are unable to offer delivery to the Isles of Scilly or Channel Islands at this time.

*Please note we do not deliver to Evri pick up points at this time.
 

What if I'm not at home?

Evri will make three attempts at your delivery – if after three attempts they have been unable to successfully deliver your parcel, it will be returned to Deichmann for a full refund upon receipt. Your refund will be paid back into the account of your original payment method.
 

Do you offer nominated day delivery?

Unfortunately, nominated day deliveries are currently not something we facilitate.
 

What happens if my order cannot be delivered?

Evri will make three attempts at your delivery – if after three attempts they have been unable to successfully deliver your parcel, it will be returned to Deichmann for a full refund upon receipt. Your refund will be paid back into the account of your original payment method.
Unfortunately resending your order is not possible, please create a new order of your items.
 

Can I leave my order in a parcelstation?

Unfortunately we do not deliver to Evri pick up points at this time.
 

How do I change my address?

In your account yo can save more addresses and, during checkout, select any of the given addresses. if you would like to change your entire address or delete an address, you can do this in your account under "My Addresses".

You've already ordered but want it sent it to a different address?
Just select 'Delivery to a different address' and enter the relevant details.

We ship to all UK addresses including Northern Ireland, Scottish Highlands & islands, Isle of Wight, BFPO and the Isle of Man. Unfortunately, we are unable to offer delivery to the Isles of Scilly or Channel Islands at this time.

*Please note we do not deliver to Evri pick up points at this time.
 

Can I have different billing and delivery addresses?

Yes - you can put a different billing address for your order. Just enter another address for billing into your account under "My Addresses".
 

I've received an item I didn't order, what should I do?

Please email service-uk@deichmann.com or call our UK based customer service team on 01858 468546 between 9am and 5.15pm Monday to Friday for assistance.
 

Why is my order not on the way?

Normally we try to get your order to the courier as fast as possible and within 48 hours of the next working day (excluding weekends and bank holidays). Please understand that during times of increased order volume this can take longer.
 

Where does DEICHMANN deliver?

When you make an order with the DEICHMANN UK online shop we can only deliver to addresses in the UK unfortunately. If you would like to order something to a different country, you need to order it in that country's own online shop. DEICHMANN offers an online shop in the following countries: Germany, Austria, Poland, United Kingdom, Hungary, Czech Republic, Denmark, Sweden, Slovakia, Slovenia, Turkey, Romania, Bosnia & Herzegovina, France, Spain, Portugal, Croatia, Lithuania, Bulgaria, Serbia, Switzerland, Netherlands, Belgium.