Orders

 

Are all items definitely available in the Online Shop?

In general, we do not offer anything we do not have in stock. That way you can be sure that you won’t have to wait long for your delivery to arrive. Unfortunately, we are not able to guarantee additional stock once an article has been sold out. We would therefore advise you to secure your requested item immediately!

Our tip: Should an article have been sold out online, just use our location finder to find a store with stock of it.

Is there a minimum order value in the Deichmann Online Shop?

Yes. There is a £3.00 minimum order value to be able to buy in the Deichmann Online Shop.
 

How can I order online at Deichmann?

With DEICHMANN you have the option to order with a customer or guest account. 

You can register for an account during the ordering process.
 

Is there a maximum spending limit on orders at the Deichmann Online Shop?

The maximum limit for all orders and all methods of payment is £300. If you need to place an order higher than this amount, please contact the DEICHMANN Call Centre on 01858 468546.
(Mon –  Fri 8:00 – 18:00)
 

Why should I register?

Once you are registered, Deichmann is able to offer you a number of benefits:

• Use of a different delivery address.
• Shorter order process for further orders, due to saved details.
• Overview of your previous orders in your customer account, including delivery and payment status.
• Option to download returns slip.
• Option to save a wish list.
 

I’ve forgotten my password. What do I do?

Simply click on the “Forgot password” button. When the respective window opens, please enter the email address you have used to register with Deichmann. We will then send an email to your inbox containing a new password you can use to log in.

We would recommend for our own safety that you go to “My account” and replace the password we sent you with a new permanent one.

 

How do I know whether my order has been successful?

Deichmann will send you an email order confirmation for each order you place. You also have the option of checking the current status of your order in your customer account. Should you have any other questions, please contact the Deichmann Call Centre on 01858 468546. (Mon – Fri 8:00 – 18:00)

Can prices change after I have placed my order?

The prices which are displayed at the time you place your order are the prices relevant to you. Subsequent price changes do not affect your order.
 

What can I do if I receive an error message?

For your order to be successful we need some of your personal details (e.g. name and address). All mandatory fields marked with an asterix (*) ask for details without which we are not able to fulfil your order. There are also a number of optional details (e.g. your date of birth or telephone number), which either help us to communicate with you, or support us in providing you with relevant offers. Should any error messages occur, please follow the specific instructions.

Should you receive error messages, you need help to understand, or experience other technical problems in our Online Shop, please inform us. Either by email using the contact form or by telephone using our Call Centre on 01858 468546. (Mon – Fri 08:00 - 18.00) It would be useful if you copied the exact wording of the error message, so that we can provide targeted support.
 

Where do I find the General Terms and Conditions?

You can find the general business conditions using the appropriate menu item at the bottom of the page. Additionally, while ordering, you will be directed to our general business conditions and the link to them, because confirming acceptance of the conditions is necessary for ordering.
 

Where can I see my previous orders?

To see your previous orders, sign into your account. Under "My Orders" you can see your orders.

I've received an item I didn't order, what do I do?

Please email service-uk@deichmann.com or call our UK based customer service team on 01858 468546 between 9am and 5.15pm Monday to Friday for assistance.