Returns & Refunds
How can I return a purchase?
The easiest way to return an item is to visit one of our 130+ stores. Alternatively, if you'd like to return for free via Evri, please click here.
What should I do when sending a return?
Please take note of the following:
Each returned item must have its correct individual return form with it.
Please return the item(s) within 366 days of purchase.
Please allow up to 14 working days for delivery to us, internal processing, and then transfer of funds to original payment.
You can ring our customer services team on 01858 468546, should you have any issues. (Monday - Friday 8:30 – 17:00)
How do I know that the returned products have been received at DEICHMANN's warehouse?
The receipt of the returned products is confirmed by an automatically generated system email.
Who bears the costs of the return?
The return of items is always free with us.
Is it possible to exchange the size or colour of the originally ordered product when returning them via post?
It is not possible to exchange the size or colour of the products in the DEICHMANN warehouse. If you wish to exchange, you must return the original products and create a new order on our website.
Can I return multiple orders together?
Please return only the items from one order per return. This way, we can process your return quickly and accurately. Also, remember to include the completed return slips.
Within what time frame can I return an item?
At DEICHMANN, you can return items within 30 days of receiving your order. For more information on the right of withdrawal, please refer to our terms and conditions.