My Account


Why should I register?

Once you are registered, Deichmann is able to offer you a number of benefits:

• Use of a different delivery address.     
• Shorter order process for further orders, due to saved details.     
• Overview of your previous orders in your customer account, including delivery and payment status.
• Option to cancel items up to the point they are ready for despatch.
• Option to download returns slip.     
• Option to save a wish list.

How can I register?

You have the option at any time to register in the Deichmann Online Shop. You will find the register option during the order process, or by clicking “My account” in the top right hand corner of the Deichmann Online Shop.

How do I log in?

Once you have put items into your shopping basket and proceed “to the checkout” you will automatically be asked for your “Login”. You also have the option of logging in under “My account” in the top right hand corner of the Deichmann Online Shop.

How do I log out?

You can log out under "My Account" in the top right hand corner of the Deichmann Online Shop.

I have forgotten my password. What do I do?

Simply click on the “Forgot password” button. When the respective window opens, please enter the email address you have used to register with Deichmann. We will then send an email to your inbox containing a new password you can use to log in.

We would recommend for our own safety that you go to “My account” and replace the password we sent you with a new permanent one.

What happens with my details?

We take the protection of your privacy very seriously. All data, we collect is treated by us in accordance with the legal provisions on data protection. That means we treat your data with strict confidentiality and do not make it available to third parties. If required, you will find more detailed information under “Technology” or “Data protection”.

Can I change my details?

You can view and change your details, including passwords, at any time. To delete your account please contact customer services via email: or by filling out a Contact form.

How do I register for the DEICHMANN Newsletter?

Register for the Deichmann email service and receive regular information on current offers, competitions, trends, etc. Simply click on ‘Register now’ in the section “Deichmann newsletter” at the bottom of the page and enter your details.

Should you already have a customer account, you can also use it to activate the Deichmann email service. To make sure that no other person has entered your email address, we will send you an email with a confirmation link. We can only include you in our email service once you have clicked this link.


How do I unsubscribe from the DEICHMANN Newsletter?

If you no longer want to use the Deichmann email service, or want to stop it for a while… Simply click on the “Unsubscribe” link at the bottom of the last email or log into your customer account and deactivate the service in the relevant section.

Will my data be sold to third parties?

No, DEICHMANN keeps your data strictly confidential and does not give it away to third parties.